Hamilton CapTel Introduces Auto Captions, Fully Automated Computer-Generated Captions for Internet Protocol Captioned Telephone Service (IP CTS)

New service enhancement allows customers to choose closed captioning preferences on Hamilton CapTel phones and mobile apps.

AURORA, Neb.June 23, 2022 /PRNewswire/ — Hamilton CapTelLeading closed captioned phone service for people with hearing loss, introduces captioning preferences so customers can choose from Automatic captions or supported captions for phone calls.

Hamilton CapTel is a service of Hamilton Relay, a division of Hamilton Telecommunications, a provider of diversified communications and technology services based in Aurora, Neb. Founded in 1901, Hamilton Telecommunications has grown into eight primary business divisions allowing Hamilton to operate on a local, regional and national basis. For more information, visit HamiltonCapTel.com. (PRNews photo/Hamilton CapTel)

Hamilton CapTel announced the new offering today at the Convention of the Hearing Loss Association of America (HLAA) 2022 in Tampa, Floridaa premier annual convention for consumers with hearing loss.

Like captions on television, Hamilton CapTel provides captions for phone conversations so people with hearing loss can use the phone with confidence again – available for free1† The new Auto Captions offering is based on advanced Automatic Speech Recognition (ASR) technology developed by CapTel, Inc. Hamilton CapTel customers can now choose between operator-generated Assisted Captions and the new computer-generated Auto Captions.

“We are delighted to be able to offer our customers this additional choice, which will allow them to significantly increase the speed and accuracy of the phone captioning that our service provides,” said Dixie Zieglervice president of Hamilton Relay, the parent company of Hamilton CapTel. “With Auto Captions there are no delays at the start of a conversation and captions appear in real time. Our commitment has always been to choice to our customers, both in equipment and now, in subtitling methods. The ability to choose between Auto Captions and Assisted Captions is an incredible advancement and we are delighted to be able to offer this benefit to our customers.”

With automatic captions:

  • Captions are completely computer generated

  • There is no operator involved in the call

  • There are no delays at the start of a conversation

  • Captions are delivered in real time

With supported captions:

  • An operator (e.g. Captioning Assistant or CA) assists with the call

  • The CA may contain information that supports the call, such as adding corrections to the subtitles, indicating background noise and music on hold, and identifying male and female voices

  • In poor line quality situations (e.g. background noise or line noise), switching to Subtitled Subtitles may improve accuracy

In addition to this new innovative offering, Hamilton CapTel was recently rated as the industry’s best captioning service for accuracy and speed by The National Test Lab, operated by MITER Corporation.2 This test is the industry standard for rating phone providers with captions.

About Hamilton CapTel

Hamilton CapTel is a service of Hamilton Relay, a division of Hamilton Telecommunications, a provider of diversified communications and technology services based in Aurora, Neb. Founded in 1901, Hamilton Telecommunications has grown into eight primary business divisions allowing Hamilton to operate on a local, regional and national basis. For more information, visit HamiltonCapTel.com.

About CapTel

CapTel, Inc. is the inventor of Captioned Telephone technology, for both IP-based and traditional analog telephone communications, and offers a variety of CapTel phone models.

About HLAA

Founded in 1979, the Hearing Loss Association of America (HLAA) is the nation’s leading organization representing consumers with hearing loss. HLAA’s mission is to open the world of communication for people with hearing loss by providing information, education, support and advocacy.

1Independent third party professional certification required.
2The National Test Lab, operated by MITER Corporation, FCC Telecommunications Relay Services Project: Subtitle quality tests: that of Hamilton ASR scenario (dated March 7, 2022

FEDERAL LAW FORBIDDEN ANYONE BUT REGISTERED USERS WITH HEARING LOSS USE OF PHONES WITH INTERNET PROTOCOL (IP) SUBTITLES WITH THE SUBTITLES ON. IP Captioned Telephone Service can use a live operator. The operator generates captions of what the other interlocutor is saying. These captions are then sent to your phone. There is a charge for every minute of captioning generated, paid for from a federally managed fund. For more information, visit fcc.gov. Hamilton CapTel can be used to call 911, but may not work the same as traditional 911 services. Visit HamiltonCapTel.com/911 to learn more about the benefits and limitations of Hamilton CapTel and 911 emergency calls. Voice and data subscriptions may be required when using Hamilton CapTel on a smartphone or tablet. Third-party charges may apply: The Hamilton CapTel phone requires telephone service and high-speed Internet access. Suitable for Wi-Fi. Said third-party trademarks are the property of their respective owners. CapTel is a registered trademark of Ultratec, Inc. Copyright ©2022 Hamilton Relay. Hamilton is a registered trademark of Nedelco, Inc., d/b/a/ Hamilton Telecommunications.

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SOURCE Hamilton CapTel

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